Me: Thank you for calling [Jessica’s Work]. This is Jessica.
Me: Hello, this is [Jessica’s Work].
Me: Can you hear me?
Woman: Yes, who is this?
Me: This is [Jessica’s Work]. Jessica speaking. Who are you trying to reach?
Woman: Yes, I need to speak to the owner and operator of your properties.
Me: The…owner and operator? Er, we’re a real estate company. We sell houses.
Woman: Yes, ma’am, I know. I need to speak to the owner and operator of your properties.
Me: Er, which property was that for?
Woman: All of them.
Me: The owners and operators are all different people.
Woman: Fine, I just need to speak to the owner then.
Me: No, I’m sorry, what I mean is that there is not just one owner for all our properties.
Me: There is not –
Woman: No, I heard you, ma’am.
Me: So…was there a particular person you’re trying to reach?
Me: Uh, okay. Who were you trying to reach?
Woman: Uhh. Ummm. Uhhhhh. Steve.
Woman: Yes, Steve. I need to speak to Steve about all of your properties. Can you transfer me to Steve, Ma’am?
Me: There isn’t a Steve working here.
Woman: Oh. No Steves?
Me: Not a one.
Me: Was there a specific question that you had about our properties, or a specific property? Was there, uh, something you needed?
Woman: Well, who controls your rentals?
Me: We are a real estate company. We don’t have rentals.
Woman: That’s ridiculous. What do you do if you don’t rent?
Me: We sell houses.
Woman: Oh. I’m going to have to talk to my supervisor about this.
Me: Your supervisor? Is there…what did you want?
Woman: Nothing. Goodbye.
Me: Uh, goodb-